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User Troubleshooting Guide


DOs & DON’Ts for taking the course:

DO have the minimum system requirements installed: Flash 7.0 or higher and Internet Explorer or Firefox. MentalHealthEdu is not compatible with the AOL browser.

DO NOT use the “Back” button on your browser.

DO click the “Next” button at the end of each section to save your progress.

DO NOT have any other programs or applications open or running (such as Instant Messenger or music file sharing – Kazaa, Audiogalaxy, etc).


DO click through 3 screens at each log in:
1. Welcome screen
2. Media settings screen
3. Program Overview screen

DO NOT play music or run video clips on your computer (CDs, MP3s, MySpace, other Web sites, etc.).

DO DISABLE all pop-up blockers and uninstall any toolbars. These can cause problems with the media files and cause them to loop over and over.

DO NOT have other browser windows open.


If you experience difficulty:

  1. Reboot your computer.
  2. Try another browser. We support Internet Explorer and Firefox.
  3. If using wireless, connect directly to the Internet for a faster connection.
  4. Try another computer.
  5. Try a different internet connection (i.e. school lab or library, your home or home of friend/relative). If using dial-up, find a faster connection (i.e. DSL or Broadband).
  6. Try a different time of day (during non-peak hours, i.e. morning).

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If You Need Help

The MentalHealthEdu Online Technical Support Center is available 24 hours a day, 7 days a week.  Simply click on the "Help" button located in the upper right-hand corner of the screen.


Technical Requirements

To take MentalHealthEdu for College, you will need a computer with Internet access and audio capabilities.  Your internet connection needs to be broadband or at least 56K access, along with Flash Player 7 or later.  We advise you to have all other programs or applications turned off, including music and video clips and Instant Messaging.  If you do not have these system requirements at home, please check out your local library, Kinko's, or cyber cafe for internet access.